Privacy policy

Privacy Policy

Effective Date: Update: 11 April, 2025

At Spixal, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or purchase from our online store.

1. Who We Are

Spixal is an Australian eco-friendly brand offering high-quality, reusable everyday products designed to be loved and used again and again to reduce single-use plastic. Our website is located at www.spixal.com.au.

2. What Information We Collect

We collect personal and non-personal information to provide you with a seamless and personalised shopping experience.

Information You Provide Directly

  • Full name

  • Email address

  • Delivery and billing address

  • Phone number

  • Payment information (processed securely via third-party platforms)

  • Order history, preferences, and communication

Information Collected Automatically

  • IP address

  • Browser and device type

  • Pages visited and time spent on the site

  • Cookies and tracking technologies

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Send order updates, delivery notifications, and customer service communications

  • Personalise your online experience

  • Send marketing emails (only if you've opted in)

  • Improve our website, products and customer service

  • Prevent fraudulent activity and secure our site

4. Sharing Your Information

We never sell your personal information. We only share it with trusted third parties when necessary, including:

  • Payment providers (e.g. Stripe, PayPal)

  • Delivery services (e.g. Australia Post, Sendle)

  • Email and marketing platforms (e.g. Klaviyo)

  • Web analytics providers (e.g. Google Analytics)

These third parties are required to keep your information confidential and use it only for the services they provide on our behalf.

5. Your Rights and Choices

Under Australian Privacy Laws (including the Privacy Act 1988), you have the right to:

  • Access and correct your personal data

  • Request deletion of your data

  • Opt out of marketing communications at any time

  • Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us at hello@spixal.com.au.

6. Cookies and Tracking

We use cookies to:

  • Remember your preferences

  • Understand how you use our site

  • Improve our website and marketing efforts

You can manage cookies via your browser settings at any time.

7. Data Security

We implement a range of security measures to keep your personal information safe, including SSL encryption, secure payment gateways, and limited access to data. However, no method of transmission online is 100% secure.

8. Children’s Privacy

Our website is not intended for use by children under 13 years old. We do not knowingly collect personal information from children.

9. Overseas Users

If you access our site from outside Australia, please note your data may be stored or processed in Australia, where privacy laws may differ.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a revised effective date. We encourage you to review this page periodically.

11. Contact Us

For any questions, concerns, or requests regarding your data or this Privacy Policy, please contact us at:
Email: hello@spixal.con.au
Postal Address: 168 Argent Street, Broken Hill, NSW 2880